Health And Care Professionals Urged To Refer Most Vulnerable To NHS Volunteers Scheme
Health and social care professionals in England are being encouraged to refer individuals highly vulnerable to coronavirus for support through the NHS Volunteer Responders scheme.
Hundreds of thousands of volunteers in England are now available for tasks including collecting shopping and prescribed medicines, driving patients to medical appointments and home from hospital, making phone calls to people isolating at home and transporting medical supplies and equipment for the NHS.
Health and social care professionals, including GPs, health visitors, pharmacists, midwives and local authority staff can make requests by submitting details online via the NHS Volunteer Responders referrers’ portal or by calling 0808 196 3382.
Social care providers can make referrals directly with an nhs.net or gov.uk email address. Without one, they will need to await approval which may take up to 72 hours, or they can make referrals through their local authority.
The portal can also be used to track when the patient receives support, or to remove someone from the scheme if they no longer need assistance.
The service, commissioned by NHS England, is being delivered by the Royal Voluntary Service. All approved volunteers have undergone appropriate ID checks, with an enhanced DBS check for those volunteering as patient transport drivers.
People who are at high risk from coronavirus can be referred where no local support is available. For example, if they have been asked to self-isolate and ‘shield’; if they are over 70 and have underlying health conditions; or if they are self-isolating and they are considered to be especially vulnerable.
Professionals are being encouraged to continue to make use of local schemes where they exist and to talk to their patients if in doubt about whether they require support.
